Introduction

Welcome to Kinago. This Privacy Policy outlines how Kinago (“Kinago,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you use our platform, which includes our website, mobile applications, and related services.

We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. By accessing or using Kinago, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Scope of This Policy

This Privacy Policy applies to all users of the Kinago platform, including:

• Customers: Individuals who browse, book, and purchase products or services from local businesses through Kinago.
• Businesses/Vendors: Local businesses that list their products or services on Kinago to reach customers.
• Service Providers/Drivers: Individuals or entities that fulfill orders, provide delivery services, or perform tasks as facilitated by Kinago.
• Visitors: Individuals who visit our website or use our applications without creating an account.

Kinago is designed to support a wide array of local businesses, including retailers, restaurants, service providers, and vendors. Our platform enables customers to browse, book, and buy locally instantly, fostering a vibrant local economy.

2. Information We Collect

a. Information You Provide

• Personal Information: Name, email address, phone number, profile photo.
• Account Credentials: Passwords and authentication details.
• Payment Information: Credit/debit card details (processed securely via Stripe) and billing address.
• Business Information: Business name, description, location, operating hours, licenses or certifications.
• Order and Booking Details: Purchase history, appointment times, delivery instructions.
• Customer Support Interactions: Communications with our support team.

b. Information Collected Automatically

• Device Information: IP address, browser type, OS, device identifiers.
• Usage Data: Pages visited, time on platform, features used.
• Location Data: Geolocation (with your permission).

c. Information from Third Parties

• Social Media Platforms
• Payment Processors (e.g., Stripe)
• Marketing Partners

3. How We Use Your Information

• Providing Services
• Personalization
• Communication
• Marketing (opt-out available)
• Analytics
• Security
• Compliance

4. Legal Basis (GDPR)

• Consent
• Contractual Necessity
• Legal Obligation
• Legitimate Interests

5. Your GDPR Rights

• Access
• Rectification
• Erasure
• Restriction
• Data Portability
• Objection

To exercise these rights, please contact us at privacy@kinago.com.

6. CCPA Rights (California)

• Right to Know
• Right to Delete
• Right to Opt-Out (Note: Kinago does not sell personal data.)
• Non-Discrimination

To exercise these rights, contact us at privacy@kinago.com.

7. Sharing of Information

• Service Providers (e.g., Stripe)
• Business Partners
• Legal Obligations

8. Mobile App Permissions

• Location Services
• Camera
• Microphone (if using voice search or support)
• Push Notifications
• Storage & Files

9. Loyalty & Referral Programs

• Referral sources and invite codes
• Coupon and loyalty tracking
• Campaign participation

10. QR Code Ordering

• Table/Location identifiers
• Service requests
• Session time and tipping

11. White-Labeled Apps

Some businesses use Kinago’s platform under their own branding. This Privacy Policy still applies, though additional business-specific policies may exist.

12. Cookies & Tracking

We use cookies and analytics tools like Google Analytics, Meta Pixel, and Firebase. You may manage cookie settings via your browser.

13. Data Security

• SSL Encryption
• Password hashing
• Stripe PCI-compliant payments
• Restricted internal access

14. Data Retention

We retain your data while your account is active or as necessary for legal and operational purposes. You may request deletion at any time.

15. Children's Privacy

Kinago is not intended for children under 13. We do not knowingly collect data from minors without verifiable parental consent.

16. International Transfers

Your data may be processed in jurisdictions outside your country. We use lawful mechanisms (e.g., EU Standard Contractual Clauses) to protect data during transfers.

17. Your Choices

• Opt-out of communications
• Request data/account deletion
• Manage app permissions
• Uninstall the app

18. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through in-app notices, email, or our website.

19. Contact Us

20. Final Notes

This Privacy Policy complies with GDPR, CCPA, and other major privacy frameworks. For legal inquiries, contact our Data Protection Officer via the contact info above.